Privacy Policy

This Privacy Policy explains how ALWAYSGOLD SDN. BHD. ("we", "us") collects, uses and protects your information when you use the BNFS mobile application and this website (always-gold.com).

1. Information We Collect

• Account & profile: name, company name, phone number, and verification documents you submit during registration (KYC).
• Order & transaction: orders, delivery address, payment status and related records.
• Device: push notification token and basic device type, used to deliver order notifications.
• Usage: in-app actions needed to operate and improve the service.

2. How We Use It

• To create and manage your account and verify eligibility (B2B wholesale).
• To process orders, arrange delivery, and provide invoices and statements.
• To send order-status and account notifications.
• To provide customer support and improve our service.

3. Sharing

We do not sell your personal data. We share information only with service providers that operate the app (e.g. cloud hosting, push delivery) and where required by law. Payment is handled by licensed payment processors; we do not store full card data.

4. Storage & Security

Data is stored on secure cloud infrastructure with access controls. We apply reasonable technical and organizational measures to protect your information.

5. Retention

We retain data for as long as your account is active or as needed to provide the service and meet legal, accounting and tax obligations.

6. Your Rights & Account Deletion

You may request access, correction or deletion of your data. To delete your account and associated data, contact us at simon@always-gold.com; we will process verified requests within a reasonable period.

7. Children

The service is intended for businesses and is not directed to individuals under 18.

8. Changes

We may update this policy and will revise the "Last updated" date above.

9. Contact

ALWAYSGOLD SDN. BHD.
NO.16, 2ND FLOOR, MARKET ROAD, 96000 SIBU, SARAWAK
Email: simon@always-gold.com · Phone: 019-318 1680

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隐私政策

本隐私政策说明 ALWAYSGOLD SDN. BHD.（"我们"）在您使用 BNFS 移动应用及本网站（always-gold.com）时，如何收集、使用与保护您的信息。

1. 我们收集的信息

• 账号与档案：注册时提交的姓名、公司名称、手机号码及认证资料（KYC）。
• 订单与交易：订单、收货地址、付款状态及相关记录。
• 设备：推送通知 token 及基本设备类型，用于发送订单通知。
• 使用情况：运营与改进服务所需的应用内操作记录。

2. 如何使用

• 创建与管理账号、核实资格（B2B 批发）。
• 处理订单、安排配送、出具发票与对账单。
• 发送订单状态与账号通知。
• 提供客户支持并改进服务。

3. 信息共享

我们不出售您的个人数据。仅与运营本应用的服务商（如云托管、推送服务）共享必要信息，或在法律要求时共享。支付由持牌支付机构处理，我们不存储完整银行卡数据。

4. 存储与安全

数据存储于具备访问控制的安全云基础设施。我们采取合理的技术与管理措施保护您的信息。

5. 数据保留

在您的账号有效期内，或为提供服务及满足法律、会计与税务义务所需期间，我们会保留相关数据。

6. 您的权利与账号删除

您可申请查阅、更正或删除您的数据。如需删除账号及相关数据，请邮件联系 simon@always-gold.com，我们将在核实后于合理期限内处理。

7. 未成年人

本服务面向企业，不面向 18 岁以下个人。

8. 政策更新

我们可能更新本政策，并会修改上方"最后更新"日期。

9. 联系我们

ALWAYSGOLD SDN. BHD.
NO.16, 2ND FLOOR, MARKET ROAD, 96000 SIBU, SARAWAK
邮箱：simon@always-gold.com · 电话：019-318 1680

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